Privacy Policy – How PK21 Report Protects Your Data

1. Introduction

Pk21 report is committed to protecting your personal information and being transparent about how it is used. This Privacy Policy sets out our approach to data collection and processing for all users of our platform, including those accessing pk21 report via the website or the mobile app.

When you register an account, place a bet, play a casino game, make a deposit, or contact our support team, you share information with us. This policy explains the full picture of what that means in practice – what we hold, why we hold it, who else might see it, and how long we keep it.

We take privacy seriously. We do not sell your personal data to third parties for marketing purposes, and we only share your information in the limited circumstances described in this policy. If you have questions about anything in this document, the support team is reachable at [email protected].

2. Information We Collect

We collect information in three main ways: information you provide directly, information generated automatically when you use the platform, and information from payment providers.

Information you provide directly:

• Full name, date of birth, and gender (required at registration).
• Email address and phone number.
• Residential address in Pakistan.
• CNIC or other identity documents submitted during verification.
• Username and encrypted password.
• Any information you share when contacting customer support.
• Self-imposed responsible gaming settings such as deposit limits and session reminders.

Information collected automatically:

• Device type, operating system, and browser details.
• IP address and general location (city or region level – we do not track precise GPS location).
• Session data including login times, pages visited, and time spent on the platform.
• Betting history, game history, and transaction records.
• App version number if you use the pk21 report mobile app.
• Cookies and similar tracking technologies (covered in section 6).

3. How We Use Your Data

Your personal data is used for the following purposes:

We only use your data for the purposes listed above. We do not use your personal data to make automated decisions that produce significant legal or financial effects on you without human review.

4. Payment Data and Financial Information

All transactions on pk21 report are conducted in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, your payment details are processed through the relevant provider's secure infrastructure.

Pk21 report does not store full card numbers or mobile wallet PINs on its own servers. Payment credentials are handled directly by the payment provider. We retain transaction records – including amounts, dates, payment methods used, and transaction status – as part of your account history.

These transaction records are necessary for settling disputes, processing withdrawals, and verifying your identity during account verification. They are retained for as long as your account is active and for a defined period after account closure as described in section 8.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We share your information only in the circumstances below, and only to the extent necessary for each purpose:

• Payment providers: JazzCash, Easypaisa, Raast, banks, and card networks receive the transaction details required to process your deposits and withdrawals. They operate under their own privacy policies.
• Identity verification services: If you are required to verify your identity, your documents may be processed by a third-party verification service. These providers are bound by strict confidentiality obligations.
• Game and software providers: The casino and sportsbook software that powers pk21 report is provided by technology partners. These providers receive session data and game outcome information necessary to deliver and audit the games. They do not receive your full personal profile.
• Analytics services: We use aggregated, anonymised analytics to understand how the platform is used. These services do not receive personally identifiable information.
• Legal obligations: We may be required to disclose your information if required by law or in connection with a legal proceeding. In such cases we will disclose only what is required and, where permitted, we will notify you.

All third-party service providers who process your data on our behalf are required to handle it securely and only for the purpose for which it was shared. We do not permit them to use your data for their own marketing or to share it further without our authorisation.

6. Cookies and Tracking Technologies

Pk21 report uses cookies and similar technologies to keep the platform working correctly, remember your preferences, and understand how players use the site and app. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session management, login state, and security tokens. You cannot opt out of essential cookies without losing access to the platform.
• Functional cookies: These remember your preferences such as language settings, display options, and your last selected payment method. They improve your experience but are not strictly required.
• Analytics cookies: Used to understand how players navigate the platform – which pages are visited most, where users drop off, and how the app performs on different devices. This data is aggregated and anonymised.
• Security cookies: Help detect suspicious activity such as multiple failed login attempts or unusual session behaviour.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytics or functional cookies will not prevent you from placing bets or playing games, but some preferences may not be saved between sessions.

The pk21 report mobile app uses equivalent local storage and session tracking technologies that serve the same purposes as browser cookies.

7. Data Security

Keeping your data secure is a priority at pk21 report. We implement technical and organisational measures appropriate to the sensitivity of the information we hold. These include:

• Encrypted data transmission using industry-standard TLS/SSL protocols for all connections between your device and our servers.
• Passwords stored using one-way hashing – your actual password is never stored in a readable format.
• Access controls limiting which staff can view personal account data, based on the minimum necessary for their role.
• Regular security reviews and monitoring of the platform infrastructure.
• Two-factor authentication options available to account holders who wish to add an extra layer of login security.

Despite these measures, no system is completely immune to risk. In the event of a data breach that is likely to affect your rights or interests, we will notify affected users as quickly as practically possible and take steps to contain and investigate the incident.

You also play a role in keeping your account secure. Use a strong, unique password. Do not share your login details with anyone. Log out of your account when using a shared device. Contact support immediately if you suspect unauthorised access.

8. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked back to you. We may retain anonymised, aggregated data beyond these periods for statistical and platform improvement purposes.

9. Your Rights Over Your Data

As a pk21 report user, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected] with the subject line "Data Request" and your registered username.

• Right to access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe and at no charge for standard requests.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. Some details such as your name and date of birth may require identity verification before they can be changed.
• Right to deletion: You can request that we delete your personal data. We will honour this request where we are not legally required to retain the data. Note that certain records such as transaction history may need to be kept for the periods stated in section 8.
• Right to restrict processing: In certain circumstances you can ask us to pause processing your data while a query or dispute is being resolved.
• Right to withdraw marketing consent: If you opted in to receive promotional emails, you can unsubscribe at any time via the link in any marketing email or by contacting support. Withdrawing marketing consent does not affect your ability to use the platform.
• Right to data portability: You can request your personal data in a structured, commonly used format so you can transfer it elsewhere if you wish.

10. Minors and Age Verification

Pk21 report is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age is verified during the registration process, and additional verification may be requested at any time.

If we discover that an account has been created by or on behalf of someone under 18, the account will be closed immediately, any funds deposited will be returned, and the data associated with the underage account will be deleted except where retention is required by law.

If you are a parent or guardian and believe a minor may have registered on pk21 report using your device or payment details, contact support immediately at [email protected]. We treat these cases as a priority.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in the applicable standards we follow. The "Last updated" date at the top of this page will be revised whenever a new version is published.

For significant changes that materially affect how your data is used, we will notify you via email or an in-platform notification before the new version takes effect. For minor updates such as wording clarifications, the revised policy will simply be published on this page.

Continued use of pk21 report after a policy update is published constitutes your acceptance of the updated privacy practices. If you do not agree with any changes, stop using the platform and contact support to request account closure.

12. Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please get in touch with our support team.

For responsible gaming requests including self-exclusion and deposit limits, you can also visit the Responsible Gaming page directly.